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5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Are you prepared for an exciting career opportunity that will give your professional journey a significant boost If your answer is yes, then consider joining us for dynamic roles in Sales, Presales, and Technical positions. At our organization, you will have the opportunity to collaborate with prestigious clients, including Fortune 500 companies and our esteemed MNC Partners like Microsoft, Oracle, Sophos, Fortinet, Symantec, and McAfee. If you are eager to make a positive change in your career path, we encourage you to reach out to us at hr@ldsinfotech.com. Company Name: LDS Infotech Pvt Ltd Company URL: https://www.ldsinfotech.com/ Location: Mumbai Position: L3 Engineer - Server Level Support Number of Openings: 3 Years of Experience: 5 Department: L3 - System Engineer Working Days and Time: Monday to Saturday, 10:00 AM to 7:00 PM, with the 2nd and 4th Saturday off Working Status: Working from Office Job Profile: Educational Qualifications: Graduate/MBA/B.E with knowledge in the IT field Key Technical Skills: - Windows Administration, preferably Windows Server - Hands-on experience with Active Directory, DHCP, DNS, IIS, Antivirus, etc. - Knowledge of MS Exchange Responsibilities: - Installation and troubleshooting of Windows Servers and Desktop Operating Systems - Configure Active Directory, including creating Domain Controller, Additional Domain Controller, DNS, DHCP, and Group Policies - Provide L3 Support for troubleshooting server hardware and Operating System-related issues - Strong knowledge in Active Directory, MS Exchange, O365, Windows clustering, volume management, patch management, backup strategy, monitoring solutions, and capacity planning - Excellent communication and presentation skills - Experience in working with onshore-offshore model support - Team management, mentoring team members, and project documentation - Ability to learn new technologies and adapt to complex environments Networking Skills: - Basic concepts of networking such as TCP/IP, SMTP, FTP, etc. - Hands-on experience in network design, crimping, and patching Security Products: - Disaster Recovery solutions and knowledge of Firewall/IT Security - Basic concepts of Antivirus with sound knowledge of popular AV solutions like McAfee, Symantec, Trend Micro, Kaspersky, etc. - Installation, up-gradation, and migration of Antivirus Server - Basic Firewall/UTM configuration and troubleshooting skills Virtualization Products: - Proficiency in Microsoft Hyper V and VMware Salary Package: As per industry standards Functional Area: Installation and Troubleshooting of Windows Servers and Desktop Operating Systems Reporting to: Manager Number of Persons Reporting to Candidate: Manager Position Requires Traveling: Yes (Field Calls) - Traveling allowance provided for client visits Join us at LDS Infotech Pvt Ltd for an enriching career experience in the vibrant city of Mumbai!,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
Embark on a transformative journey as a Team Support Specialist for Merchant Services at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include a basic understanding of volume management and how full-time employees are aligned against the volume, people management experience, awareness about parameters of back office (non-customer-facing operations), and strong leadership, communication, and interpersonal skills. You may be assessed on key essential skills relevant to succeed in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Noida. **Purpose of the Role:** To address customer questions, concerns, or requests while maintaining customer service expectations. **Accountabilities:** - Provision of customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner. - Collaboration with teams across the bank to align, promote, and integrate customer care initiatives. - Management and maintenance of customer records and documentation to ensure accuracy. - Participation in training and development initiatives to improve customer skills, knowledge, and services. - Identification of industry trends and developments related to customer service to implement best practices in customer care. - Execution of escalation requests to the relevant team or senior management as required in a timely manner. - Execution of customer service activities through various communication channels including chat, email, and phone. **Analyst Expectations:** - To meet the needs of stakeholders/customers through specialist advice and support. - Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. - Likely to have responsibility for specific processes within a team. - Leading and supervising a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. - For an individual contributor, manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate in projects broader than the direct team. - Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. - Check work of colleagues within the team to meet internal and stakeholder requirements. - Provide specialist advice and support pertaining to the own work area. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. - Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct. - Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. - Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise. - Make judgments based on practice and previous experience. - Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. - Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements. - Build relationships with stakeholders/customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,
Posted 2 weeks ago
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