Team Member Credit & Collect

• Implement and communicate spend decisions based on risk assessment and card member profiles
  
• Organise limit updates as agreed with stakeholders such as ICS & CFR
  
• Process and communicate decisions to EMEA credit teams
  
• Recommend cancellation or suspension of spending privileges where required for card members and client programs
  
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value
  
• Prepare and submit insurance claims
  
• Build relationship with insurance partners to be able to deliver excellent results for American Express
  

• Gathering the necessary documentation and providing a case summary to refer uncollectable merchant debit balances to our external collection agencies
  
• Investigating queries from external agencies regarding referred debit balance cases
  
• Reviewing bank statements to identify and allocate payments to the relevant merchant accounts
  
• Managing and analyzing Long Term Reserves on insolvent merchants
  
• Partner closely with Client Management groups, GMNS Risk, CFN, and Global Collections for Long-Term Reserve and External Agency queries
  
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value
• Shift Timings - UK Process

• Demonstrated experience in a credit related role
  
• Ability to proactively seek out information
  
• Have an exceptional eye for detail
  
• Strong analytical mindset
  
• Strong numeric skills
  
• Excellent interpersonal, relationship building and communication skills
  
• Ability to work both independently and in a team environment
  
• Ability to take a professional approach to challenging situations
  
• Understanding of customers financial arrangements and requirements

Preferred Qualifications :

• Experience in Corporate Credit area of business
  
• Experience in the Merchant area of the business
  
• System knowledge: Genesis, MCC GUI, MSP, GDM, CLIC
  
• Knowledge of Credit related systems such as CSP, Globestar, CAS and others

• Competitive base salaries
• Bonus incentives
• Support for financial-we'll-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities