Team Member-Airline Back Office Operation

Description

Real-Time Back Office Operations in a 24x7x365 working Environment

All profiles are knowledge intensive Trainings will be provided

Airlines Fares & Pricing Profiles include the handling of Global Contract Management between Airlines, Competitive Analysis, Airline Fare Data Management, Claim Handling, Fare Filing etc.

Logistics & Freight profile includes Global Cargo Booking Support, Shipment Monitoring, Flight Optimization & Margin Management, etc.

Lufthansa Contact Centre Contact Centre for Customers, Corporates, Business Houses, Agents and Airlines for Lufthansa German Airlines and its partner Airlines Swiss Airlines, Austrian Airlines, Brussels Airlines and includes activities such as Reservations, Bookings, Pricing & Ticketing, Irregularity Handling, Frequent Flyer Requests and Fulfillment, Special Service Requests etc

We are seeking enthusiastic and motivated freshers/entry-level candidates to join our team as Team Members in Airline Back Office Operations.

This role will provide an opportunity to gain experience in the airline industry while contributing to the efficiency of our operations.

Responsibilities

• Assist in processing airline back-office operations including ticketing, refunds, and rebooking.
• Maintain accurate records of transactions and ensure compliance with airline policies.
• Provide support in the resolution of customer queries and issues related to bookings.
• Collaborate with other team members to streamline operations and improve efficiency.
• Participate in training sessions to enhance knowledge of airline operations and systems.
• Help in maintaining database accuracy and data entry for various operational tasks.

Skills and Qualifications

• Strong communication skills, both verbal and written.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Basic understanding of customer service principles.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and accuracy in data entry.
• Knowledge of airline industry operations is a plus but not mandatory.
• Willingness to learn and adapt to new technologies and processes.