Team Manager - Insurance

This position will serve as a key member of the Insurance/Finance Team at Gallagher Service Center LLP, reporting to the Service Delivery Manager. The Team Lead will play a crucial role in understanding operational requirements, researching best practices, and assisting in the design and implementation of new processes and tools. It will be essential to cultivate a team environment that prioritizes exceptional customer service and ensures that all staff members consistently perform at a high level. Motivation, instilling accountability, and achieving results are key aspects of this role. The Team Lead will be responsible for the effectiveness of a team of Process Associates, preparing MIS reports, interacting with customers to manage their queries, and providing day-to-day coordination of the team's activities. Additionally, attending and responding to written/electronic correspondence will be part of the daily responsibilities. The ideal candidate should have at least 1 year of experience in a Team Lead role on paper and exposure to handling 10+ FTEs. In addition to the core responsibilities, the successful candidate should possess a positive attitude and be flexible to work in a dynamic environment. They should have the ability to generate process improvement ideas through Kaizen and projects, as well as enhance the organization's reputation by taking ownership and accountability. Requirements for this position include a demonstrated track record of success in people management and service delivery, a good academic record (50% or above), excellent communication skills (verbal and written), and strong analytical skills.,