Team Manager – Banking Process

Job Summary:

The Team Manager will lead a team of banking associates to ensure high-quality service delivery and adherence to process metrics. The role involves managing daily operations, ensuring compliance with banking regulations, achieving performance targets, and driving continuous improvement within the team.

Key Responsibilities:

• Manage day-to-day operations of the banking process (e.g., account services, loans, payments, customer support, etc.).
• Monitor team performance and ensure achievement of SLAs, KPIs, and productivity goals.
• Conduct regular team huddles, performance reviews, and feedback sessions.
• Handle escalations and ensure prompt resolution of customer or process issues.
• Ensure compliance with all regulatory and organizational policies and procedures.
• Identify process improvement opportunities and implement best practices.
• Prepare and present daily/weekly/monthly performance reports to management.
• Motivate, coach, and develop team members to improve performance and career growth.
• Coordinate with cross-functional teams to support business goals and enhance customer satisfaction.

Required Skills & Competencies:

• Strong understanding of banking operations (e.g., retail, corporate, or digital banking).
• Excellent leadership, people management, and communication skills.
• Analytical and problem-solving abilities.
• Strong organizational and time management skills.
• Ability to handle pressure and manage multiple priorities.
• Proficient in MS Office and relevant banking/CRM tools.

Qualifications & Experience:

• Education: Graduate in Commerce, Finance, or related field (MBA preferred).
• Experience: 0–2 years in banking or BPO operations, with at least 2 years in a team handling/supervisory role.
• Certifications (Preferred): Six Sigma, Banking Operations, or Compliance certifications.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person