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Team Lead/Jr Manager - CST (fights) - Noida

Team Lead/Jr Manager - CST (fights) - Noida

2 - 6 years

|

3 - 6 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Gds Sabre Analytical CRM

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities:

Supervise and mentor a team of 15 Customer Experience Specialists.
Handle escalated customer issues and ensure high-quality service.
Implement process improvements to increase team efficiency and customer satisfaction.
Collaborate with cross-functional teams to resolve issues and improve service delivery.

Job Requirements:

3-4 years of experience in customer service, ideally in the flight/travel industry.
Experience managing and leading teams in a customer service environment.
Strong knowledge of GDS systems (Amadeus, Sabre, Galileo).
Proficiency in CRM software and excellent analytical and problem-solving skills.

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