Team Leader – US Loan Operations

About the Role

Team Leader – US Loan Operations

Key Responsibilities

• Lead and manage the

  Loan Operations (Notice Tagging)

  process, driving operational excellence.
• Review untagged loan notices and accurately identify lender and facility details, activity type, and effective dates.
• Partner with agent banks to resolve payment and exception issues.
• Ensure all reporting exceptions are cleared before deadlines and escalate potential risks to management.
• Conduct daily, weekly, and monthly reporting.
• Build and maintain strong client relationships through effective communication and daily cadence calls.
• Collaborate with Quality and Training teams to uphold process standards.
• Manage capacity planning, forecasting, and team performance against SLAs.
• Identify and implement process improvement opportunities.

Required Qualifications & Experience

• Education:

  Graduate/Postgraduate in Commerce or Business.

• Experience:

  4–6 years in

  US Loan Operations

  , with at least

  1 year of experience leading a team

  of 15–20 members.
• Strong understanding of

  CLO loans

  and associated workflows.
• Demonstrated ability to manage large volume fluctuations and meet tight SLAs.
• Experience in

  process audits

  , documentation, and updating procedural manual