Incumbent will be responsible for end to end process management & delivery of process of all or a cluster of processes which include:
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Confirmation of all instrument class viz, Equity, Bonds, Fx & MM Deposits
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Settlements involving Equities and Fixed in different markets across the globe
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Cash Management (Payments and Journal postings)
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Overdraft Monitoring
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Front Office Reconciliation
The incumbent will be accountable for proper change management & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.
PRINCIPAL RESPONSIBILITIES
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Lead and organise work
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Ensure that the team is aligned to overall operations objectives
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To ensure due oversight and controls over the daily processes covered by the team.
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To ensure due oversight and controls over the processes. Maintenance of joint issue log. Chair weekly meetings to review this.
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Reconciliation has performed with 100% accuracy level and completed within expected timelines as defined in the SLA
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Proactively manage workflow, adhering to agreed client SLA s and turnaround times for resolution of queries.
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Assess exceptions and deviations from the standard support processes and takes appropriate action to ensure correct and timely processing
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Conduct Procedure and work flow reviews to identify opportunities to increase efficiency. Identifies process improvements and service delivery using creative and proactive measures.
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Provide information on the status/progress of exceptions and resulting processes to other departments
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Advise junior staff on resolution of problems
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Manage the performance of employees within the team
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Ensure team familiar with and understand requirements described in the Clients SLA s, BCP s etc.,
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Manage and maintain Key Performance Indicators for the functional areas under their control
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Escalate issues to onshore location when appropriate
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Maintain training and talent matrix for the team.
SKILLS / EXPERIENCE/ KNOWLEDGE
GENERAL
- Demonstrated client servicing capabilities and excellent communication skills.
- Must be able to work under pressure and make accurate decisions in stressful situations.
- Must be able to lead, manage and motivate the teams.
- Good time management skills
- An appreciation of risk and quality issues
- Control Oriented
- Proactive, positive approach
- Able to grasp/learn concepts and procedures quickly
- Ability to work independently
- Problem solving skills
- Attention to detail
- Organizational skills are required to manage conflicting priorities and multi-task functions in a fast-paced team environment. Leadership and organizational skills are required to develop periodic goals and to motivate team members towards the goals set.
ACCOUNTABILITIES
- Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
- Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
- Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.
- Responsible for managing team.
KNOWLEDGE AND SKILLS:
- Products
- General knowledge of financial products and their operations processing requirements specific knowledge of Cash Equity, Fixed Income & Fx Products.
- Financial Markets
- General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
- Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC
- Knowledge of specific clearing institutions. ie CREST and Euroclear
An understanding of the various departments within Investment management world and how they interact with each other:
o Front Office
o Operations Departments: Confirmations, Settlements, Reconciliation, Data Management
o Other Support Functions: Finance, Legal & Compliance. General knowledge of the lifecycle of a securities trade
Specific knowledge of Equity, FI & Fx Settlement processes:
o Pre and Post Settlement
o Cash Management
o Stock & Cash Reconciliation
o Operational Risks & Controls
IT Systems
- Understanding of the functional purpose of each system used in day-to-day processing
- Understanding of how the data in the various systems is interrelated.
- Risk Management
- Understanding and consistent application of key control activities within day-to-day processing
EXPERIENCE:
- 24 months as Technical Coordinator
- CA/ MBA (Finance)/CFA or B.com with at least 1 years experience in people management role.
- Knowledge of Capital Markets Essential with the knowledge of the investment management/asset servicing industry (preferable), with Minimum 6-8 years of experience in the capital market domain
