Job
Description
Job Summary: We are looking for an experienced and dynamic Sales and Reservation Team Leader to manage and oversee the daily operations of the reservations team. In this role, you will be responsible for ensuring that reservations are handled efficiently, sales targets are met, and the team delivers exceptional customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and the ability to drive performance and motivate a team. Key responsibilities: Lead and manage the reservations team , ensuring daily, weekly, and monthly targets are met. Provide training, coaching, and ongoing support to team members to enhance performance and customer service skills. Oversee reservation processes to ensure all bookings are accurate, timely, and meet guest expectations. Handle escalated reservations, special requests, and complex inquiries to ensure a high level of guest satisfaction. Collaborate with the Sales Manager to develop and implement sales strategies to boost revenue and occupancy. Monitor team performance , track sales targets, and ensure KPIs are met or exceeded. Identify new business opportunities and foster relationships with corporate clients, travel agents, and other partners. Analyze booking data and trends to optimize sales strategies and maximize room occupancy. Prepare weekly and monthly reports on reservation performance, sales outcomes, and market trends. Ensure smooth communication between reservations, front desk, and other departments to provide a seamless guest experience. Drive customer service excellence , ensuring the team responds promptly to guest inquiries and resolves issues effectively. Requirements: Bachelor's degree. Proven experience (2-3 years) in a reservations or sales leadership role within the hospitality industry. Strong leadership and team management skills, with the ability to motivate and inspire a team. In-depth knowledge of hotel management software (e.g., Opera, Maestro, or similar) and Microsoft Office Suite. Excellent communication and problem-solving skills. Sales-driven with a track record of meeting or exceeding sales goals. Strong customer service orientation with a focus on guest satisfaction. Flexibility to work various shifts, including weekends and holidays, as required. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Work Location: In person Speak with the employer +91 8373062555
