Team Leader

Voice Process Team Lead

Key Responsibilities

• Lead and manage a team of voice process associates, ensuring optimum performance and productivity.
• Handle team dynamics, provide training and guidance, and maintain a positive work environment.
• Generate and review daily, weekly, and monthly performance reports.
• Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary.
• Oversee leave management and attendance for team members.
• Ensure adherence to company policies, quality standards, and client requirements.
• Collaborate with other departments to resolve issues and implement process improvements.
  

Key Skills Requirements

• Proven experience of 1-2 years in a team leader or supervisory role, particularly in a voice process environment.
• Strong team handling and leadership capabilities.
• Proficiency in report generation and analysis, especially using Excel.
• Knowledge of RAG analysis and performance metrics.
• Excellent communication and interpersonal skills.
• Ability to manage leave schedules and resolve team-related issues promptly.
• Graduate or higher educational qualification.
  

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