Team Leader// Spanish Process

Leading BPO in Gurgaon

Hiring for Spanish Team Leader

CTC UPTO 14LPA

Shifts- Rotational

Cabs- Two Way

Note- This is a BPO Profile

Role and Key Responsibilities:

• Maintain expert level knowledge and assigned products and services, complete all required training and certifications.

• Monitor customer issue trends, volume spikes, and case inventory.

• Lead daily team huddle and communicate operational updates.

• Conduct effective coaching and feedback sessions; manage follow-up actions.

• Ensure timely completion of compliance training and phishing exercises for self and team.

• Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.

Key skills & knowledge:

• Expert level proficiency in web-based (internet) skills.

• Strong time management skills.

• Critical and strategic troubleshooting skills.

• Proficiency in Microsoft Office and related applications

• Strong attention to detail and organizational skills

• Professional demeanor and respect for colleagues and customers

• Ability to collaborate effectively with internal teams and B2B Service Directors

• Capable of multitasking and leading in a dynamic, team-oriented environment.

• Demonstrates success in high-pressure, fast – paced settings, and frequent changes

deemed by the business and product owners.

Educational Qualification : Graduate

Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123