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Team Leader

Popular Vehicles and Services Ltd

2 years

2 - 3 Lacs

India

Posted:11 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service communication drive training monitoring crm reporting reports

Work Mode

On-site

Job Type

Full Time

Job Description

Are you a results-driven leader with a passion for team performance and operational excellence..? We are looking for a highly efficient and experienced Team Leader to join our fast-paced and growing environment..!

What We’re Looking For:

Required Minimum 2 Years of Experience As a Call Center Team Lead.
Proven experience in a call center or customer service environment.
Strong communication, problem-solving, and motivational skills
Ability to manage performance, drive KPIs, and ensure process compliance
Hands-on experience in training, monitoring, and guiding team members
Tech-savvy with working knowledge of CRM tools and reporting systems
A proactive mindset with the ability to take ownership and drive change

Key Responsibilities:

Lead, guide, and mentor a team to achieve daily and monthly targets
Ensure 100% quality and productivity in all assigned tasks
Monitor call quality, TAT, and customer satisfaction levels
Coordinate with departments for smooth process flow
Prepare performance reports and provide feedback to management.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Experience:

Call Center Team Leader: 1 year (Required)

Work Location: In person

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