Team Leader - Operations

We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.

• Manage and supervise a team of professionals to achieve operational excellence.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to meet business objectives.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

• Proven experience in BPO/Call Centre operations, preferably as a Team Leader.
• Strong knowledge of international operations and processes.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience in managing and motivating a team to achieve high performance levels.