Monitoring daily operations and KPIs (Key Performance Indicators)  Coaching team members to improve customer interactions  Managing escalations and resolving complex issues  Conducting training sessions for new hires  Ensuring adherence to company policies and client requirements  Assigning tasks and setting goals for team members  Monitoring team performance and providing feedback  Ensuring effective communication within the team  Facilitating problem-solving and conflict resolution  Reporting progress to higher management  Strong communication skills and interpersonal skills  Problem-solving capabilities  Decision-making abilities  Emotional intelligence  Leadership and motivational skills  Maintain, Attrition, Shrinkage, Occupancy, AHT and preparation of Reports  Co-ordination with external stakeholders of the company  Fluent in English, Kannada and any other regional language.

More Jobs at KBL Services Limited (A Wholly Owned Subsidiary of Karnataka Bank Limited)

Team Leader - Operations

Shanti Nagar, Bengaluru/Bangalore Region

1.0 - 31.0 yrs

INR 0 - 0 Lacs

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Team Leader - Operations

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