Team Leader - Operations-Day shift

Job Description – Team Lead-Operations - (Payment Posting, Charge Entry & QA)

Work Location: Chennai, India

Shift Timing: Day Shift

Position Type: Full-time

About the Role

We are looking for a Team Lead to manage multiple teams handling Payment Posting, Charge Entry and Quality Assurance within the RCM process. The Team Lead will ensure accurate and timely posting of payments, precise charge entry, and strict quality control, while mentoring team members and ensuring adherence to client SLAs.

This role requires process expertise, strong leadership skills, and an eye for detail to maintain high levels of accuracy and efficiency.

Key Responsibilities

Team Management & Leadership

 Lead, manage, and mentor teams across Payment Posting, Charge Entry, and QA.

 Allocate daily tasks/worklists to team members and monitor workload distribution.

 Conduct daily huddles, weekly one-on-ones, and monthly team reviews.

 Ensure adherence to attendance, shift schedules, and productivity expectations.

Payment Posting Oversight

 Ensure accurate and timely posting of insurance and patient payments.

 Oversee posting of ERA/EOBs and reconcile with deposits.

 Monitor unapplied payments and initiate timely resolution.

 Coordinate with AR/Client teams to resolve posting discrepancies.

Charge Entry Oversight

 Ensure charge entry is accurate with correct CPT, ICD-10, modifiers, and fee schedules.

 Validate demographic and insurance details before posting.

 Minimize charge lag days and ensure claims are released within TAT.

 Work closely with coding/QA to resolve errors.

Quality Assurance (QA)

 Oversee the QA process for charge entry and payment posting teams.

 Conduct random audits and provide feedback for error reduction.

 Track quality scores, identify training needs, and organize refresher sessions.

 Ensure compliance with HIPAA, client-specific SOPs, and internal QA standards.

Client & Reporting

 Serve as point of contact for client escalations related to payment posting, charge entry, or quality.

 Generate and present daily/weekly/monthly performance and quality reports.

 Participate in client calls to review SLA adherence and quality outcomes.

Process Improvement

 Identify recurring issues and implement corrective action plans.

 Standardize processes to reduce errors and improve efficiency.

 Drive automation initiatives where applicable (ERA auto-posting, reconciliation tools).

Qualifications & Requirements

 Bachelor’s degree preferred.

 5–7 years of experience in RCM, with at least 2–3 years in Payment Posting/Charge Entry

leadership.

 Strong knowledge of medical billing workflow, CPT/ICD coding basics, ERA/EOB posting.

 Proficiency in MS Excel and reporting.

 Excellent communication and people management skills.

 Experience managing multiple teams/projects simultaneously.

To Apply: Send your updated resume to hrtechleadrcm@gmail.com

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Experience:

• Team management: 2 years (Preferred)

Work Location: In person