Roles & Responsibilities: Thorough understanding of BPO metrics. In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat. Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills. Manage team performance, train team members, and report using Excel Minimum 1 year of experience in a Sales , with documented proof.

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