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Team Leader -International Voice process exp ( Immediate joiner)

Team Leader -International Voice process exp ( Immediate joiner)

Golden Opportunities

5 - 9 years

3 - 6 Lacs

Bengaluru

Posted:12 hours ago| Platform:

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Skills Required

Team Handling Team Leadership Voice Process International Voice Process International BPO International Call Center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:Team Leader International Voice Process ( Night shifts) Job Overview: We are looking for a dynamic Team Leader or Subject Matter Expert (SME) with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters. Drive high customer satisfaction and maintain SLA adherence. Candidate Requirements Minimum 2 years of experience as TL in an international voice process. Excellent English communication and interpersonal skills. Strong leadership, problem-solving, and analytical abilities. Ability to manage large teams and high-pressure environments. Flexibility to work in rotational shifts and handle global time zones. Candidates from other location ok to join within 15 days to Bangalore is fine Completed work from office no work from Home. Job Location: Bangalore ( For our Leading Client) Interested candidates please call me between Monday to friday at this number Prashanth Hr @ 9360810536 or apply here and kindly dont call on saturday and sunday.

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Team Leader -International Voice process exp ( Immediate joiner)

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Team Leader -International Voice process exp ( Immediate joiner)

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Skills Required

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