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Glan Management Consultancy
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Team Leader ( International BPO )

Team Leader ( International BPO )

Glan Management Consultancy

4 - 9 years

5 - 7 Lacs

Sonipat

Posted:1 month ago| Platform:

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Skills Required

Business Communication BPO Team Handling international BPO advance excel customer handling Team leader Performance Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

To ensure buyer specifications are well understood and instructions are provided clearly to PD, Sampling & manufacturing team as per. To monitor every development ongoing with team members and escalate any issues pertaining to delay. To motivate and evaluate team and its performance based on qualitative aspects of the job. Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer is updated on deliveries proactively. Prepare and submit reports related to delivery performance, quality related complaints and other challenges. Review of the Open Orders status on daily basis with team and timely closure of on Hold orders and maintaining a high accuracy of Order status, both in review and subsequent reporting. Provide training to team on buyer expectations. Education: Degree/Diploma in Textile, Textile Designing, Textile Technology, Clothing Technology, Fashion Design, Apparel Design, Fashion Technology or Any Graduate Team leader, advance excel, Fluent in English

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Team Leader ( International BPO )