Posted:1 week ago|
Platform:
Work from Office
Full Time
Need to handle own team of 15 Tele callers.
Manage day to day activities of the team their performance
Monitoring calls and guide Tele callers to achieve and improve on the performance Delegating tasks to team members.
Set Goals and handle Tele caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele callers.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Ensures s taff meets daily Sales Targets.
Preparing Roster, Shrinkage and Attrition calculation, Agent report etc.
Motivating the team to achieve Team Organizational goals.
Developing and implementing a timeline to achieve targets.
Conducting /facilitating training for team members to maximize their potential.
Conducting weekly performance reviews.
Creating a pleasant working environment that inspires the team.
ChaitanyaHR consultancy
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