Team Leader, FAO

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Job Title Team Leader, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly Support in production as required QC of team members work on a sample basis Resolve team queries and provide coaching Daily and weekly status updates to client on email and calls Regular training and SOP documentation with the team Monthly performance management of team members Liaise with different client stakeholders as required Encourage team and self to participate in soft skills training Create a healthy and motivating team environment Key Skills & Knowledge Ability to manage a team of 8 10 team members GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Educational Qualification Graduate / post-graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Symphony IT Park Mumbai02 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now