Team Leader - CRM

Role Overview: - Lead and manage the CRM team in the construction sector to ensure high-quality customer interactions. - Build and maintain strong relationships with key customers and clients. - Ensure proper use and updating of the CRM software/system. - Monitor CRM data quality, accuracy, and usage across the team. - Identify gaps in customer service processes and suggest improvements. - Collaborate with sales, marketing, and operations teams to ensure customer needs are met. Key Responsibilities: - Leading and managing the CRM team. - Building and maintaining relationships with key customers and clients. - Ensuring proper use and updating of the CRM software/system. - Monitoring CRM data quality, accuracy, and usage. - Identifying gaps in customer service processes and suggesting improvements. - Collaborating with sales, marketing, and operations teams. Qualifications Required: - Degree in a relevant field. - 6-10 years of experience in CRM. - Proficiency in Tamil and English for effective communication in Erode. Please note that all CRM activities must comply with company policies and data protection regulations, and confidentiality of customer data must be maintained at all times. This full-time, permanent position offers a salary range between 30000 to 35000/- based on experience. Benefits such as health insurance and Provident Fund are provided, along with performance bonuses and yearly bonuses. The work schedule involves day and morning shifts, and you will be expected to work in person at the designated work location.,