Team Leader - CRE (Test - Team Incharge)

Adissia Developers

0 - 4 years

2 - 6 Lacs

coimbatore

Posted:3 weeks ago| Platform:

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Skills Required

outbound sales marketing campaigns presales customer relationship management customer engagement lead management monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":" Description

\-Lead and manage a team of Customer Relationship Executives (CREs) in handling inbound and outbound calls, email queries, and walk\-in customer engagement for various real estate projects.

\-Strategize and execute effective lead management plans to convert high\-potential enquiries into site visits and bookings.

\-Monitor daily lead flow from marketing campaigns (online\/offline) and assign to respective CREs based on lead type and priority.

\-Oversee prompt follow\-up of leads by team members to improve conversion ratios.

\-Coordinate with the Sales team to ensure seamless handover of prospects post\-site visit for closure and registration.

\-Monitor site visit schedules, ensuring timely confirmations, travel arrangements (if needed), and feedback collection from clients.

\-Evaluate CRM reports and dashboards to track team performance, lead aging, drop\-offs, and follow\-up effectiveness.

\-Handle high\-net\-worth clients (HNIs) and NRI enquiries personally, ensuring premium engagement and site visit coordination.

\-Ensure every lead is documented, tracked, and updated in the CRM system with status changes, remarks, and client feedback.

\-Conduct regular briefings with the team to align goals with current project priorities, offers, and availability.

\-Ensure timely communication of project updates, pricing, and availability to all CREs and monitor adherence to communication protocols.

\-Collaborate with the Marketing team to refine lead quality based on team feedback and performance analysis.

\-Ensure efficient handling of all pre\-sales documentation such as enquiry forms, client intent forms, and appointment schedules.

\-Manage escalations related to lead mismanagement, customer dissatisfaction, or team inefficiencies.

\-Maintain client\-centric service protocols and ensure the first point of contact with Adissia reflects professionalism and care.
Requirements

\-Lead Management Pre\-Sales Strategy\-CRM Software Proficiency\-Sales Coordination\-Performance Monitoring\-Site Visit Management\-Communication Presentation\-Client Relationship Handling\-MIS Reporting\-Client Engagement Strategies\-Campaign Feedback Analysis\-Real Estate Product Knowledge\-Negotiation Objection Handling\-Project Knowledge Dissemination\-Multi\-tasking Prioritization.
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