Team Leader - BFSI Process - Indore & Nagpur

Job Description

General Description of the Job The job involves 1. Drive sales through daily management of a team of upto 30 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives 3. Monitor Major KPI of Outbound voice Team & performance Role & Responsibilities: Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Good communication and 'people skills. Education Requirements/ Skills Any Graduate (Part Time / Full time) Total experience 7+ Minimum 2-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).