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Bank of America
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Team Leader

Team Leader

Bank of America

0 years

0 Lacs

gandhinagar gujarat india

Posted:1 day ago| Platform:

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Skills Required

power drive flexibility service research processing resolve reporting data analysis management training

Work Mode

On-site

Job Type

Full Time

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
Interacting with onshore business partners via phone / e-mail
Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
Determine the best course of action for the Customer to resolve their query
MIS Reporting & Data Analysis using Microsoft Office tools
Knowledge management and training delivery as per business requirement
Manage client escalations
Provide subject matter expertise on process & operational queries driven by multiple years of experience

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Team Leader