Responsibilities: • Recruitment processes, including job postings, screening resumes, scheduling interviews, and liaising with candidates and BPO's. • Maintain accurate records of candidates in database and generate daily reports.
Job Summary: We are seeking a dynamic and experienced Tele-Sales Trainer to lead our mass hiring training initiatives. The ideal candidate will be responsible for conducting back-to-back training batches for tele-sales representatives and working closely with bottom-performing agents to improve their skills and performance. The trainer will play a critical role in driving sales success and maintaining high standards of communication and product knowledge. Key Responsibilities: Conduct daily training sessions for new tele-sales batches (primarily voice-based selling). Design and deliver engaging, product-specific, and sales process-focused training modules. Ensuring customer centric approach and delivering excellent customer service each time. Train sales agents on Ayurvedic product benefits, customer handling, sales scripts, objection handling, CRM tools, and compliance. Continuously evaluate training effectiveness and adjust strategies as needed. Collaborate with the HR and recruitment team to align training schedules with hiring cycles. Monitor and mentor bottom performers during non-training periods, identifying performance gaps and providing one-on-one coaching. Maintain training records, reports, and assessments for all batches. Ensure a smooth transition of trained agents to the live sales floor. Stay updated on Ayurvedic product offerings, industry trends, and customer behavior. Liaison with Sales, Logistics and the Global team to determine Training Need Analysis. Required Skills & Experience: Minimum 3-5 years of experience in tele-sales training , preferably in the FMCG, wellness, or direct sales sector. Proven experience in managing high-volume training batches . Strong knowledge of sales techniques , performance coaching, and motivational strategies. Excellent communication skills in Hindi and English (other regional languages are a plus). Ability to connect with and energize new hires from diverse backgrounds. High level of patience, empathy, and a result-oriented mindset. Basic proficiency with CRM tools and MS Office (Excel, PowerPoint, etc.). Preferred Qualifications: Experience in the Ayurveda or wellness sector is a strong advantage. Certification in sales training, communication, or NLP is a plus. What We Offer: Competitive salary and incentives Fast-paced growth environment Opportunity to shape and impact the future salesforce Work with a purpose-driven brand promoting natural wellness
Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies and plans Support in achieving team sales targets Prepare sales reports, track leads, and maintain CRM data. Train and guide junior sales staff as needed.
• Responsible for ensuring that Tele-Sales Staff have the knowledge and skills to answer donors questions, requests for support or problems quickly and effectively. Has additional responsibility for meeting sales and profitability targets. • The performance of individual callers is essential to the success of a call centre. Responsible for recruiting, training, managing, and monitoring callers so that they have the skills and knowledge to meet the targets and fundraising objectives. • Training programs must ensure that Callers have good knowledge about services of the organisation, most importantly customer handling skills. • Responsible for using the resources efficiently and cost-effectively. By analysing records of incoming calls / outgoing calls, can identify how much actual calls were made. • Responsible for checking and monitoring the reports on various aspects of call centre performance to other members of the management team. • Must ensure that all members understand the team’s objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal. • Provide effective and timely feedback to the management. • Responsible for setting and meeting performance targets for speed, efficiency, sales, and quality. • Responsible managing the daily running of the call centre. • Responsible in coordinating staff recruitment, and liaising with Talent Acquisition Manager. • Responsible in reviewing the performance of staff, identifying training needs and planning training sessions. • Responsible in handling the most complex customer complaints or enquiries. • Responsible for provide information on day-to-day basis to the top management with regard to meeting the day-to-day targets, staffing and other issues. • Responsible to make sure that all assets are properly maintained and are in good working condition. • Responsible to make sure that Tele-Sales targets are met on daily basis. • Motivate and encourage callers through positive communication and feedback • Meet at least once each week with Manager to review the following topics: o Review the past week's events, including statistics, results and targets. o Disseminate new target information. o Introduce new staff members. o Communicate organisation information. o Answer questions and comments. o Provide targets to be achieved with a glimpse of future weeks. • Perform at least one monitoring evaluation once in 5 working days o Record the best performer of the week. o Record the list of agents that needs to be motivated to perform better.
Role & responsibilities • Call and convince customers to buy products based on data provided by the Company including: 70% Fresh data + 30% Reselled data ensure success on KPIs as follows: • Sales Converstion rate daily; • Average on bill volumn (AOV) montly; • Delivery successful rate monhtly • Introduce and update customers with information about product features, prices, and payment methods to perform cross-selling and package selling of the companys products. • Update information on the system. • Other tasks as assigned by the Manager. Preferred candidate profile Background and Work Experience Requirements • Age from 20 to 35 years old • Experience in sales in any field or at least 1 year in a telesales or call center consultant position • Fast and flexible to adapt with fast -pace environement; • Fluent, clear, gentle, and easy-to-understand speaking voice • Basic proficiency in office computer applications • Be familiar with pressure on sales daily and willing to work on Shift• Experience working on system is preferred
Role & responsibilities Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies: Develop procedures and policies for the sales team to ensure target achievement. Set key performance indicators (KPIs) for the team to meet sales targets. Create effective call scripts and sales promotions to attract and engage customers. Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction. Monitor random calls to enhance quality, minimize errors, and track operational performance. Ensure all relevant communications and data are updated and recorded accurately. Review staff performance, identify coaching needs, and plan coaching sessions. Handle the most complex customer complaints or inquiries. Support subordinates in resolving difficult issues and provide appropriate directions. Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of
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