TeleSales Trainer Health Care Products

Job Description

Job Summary: We are seeking a dynamic and experienced Tele-Sales Trainer to lead our mass hiring training initiatives. The ideal candidate will be responsible for conducting back-to-back training batches for tele-sales representatives and working closely with bottom-performing agents to improve their skills and performance. The trainer will play a critical role in driving sales success and maintaining high standards of communication and product knowledge. Key Responsibilities: Conduct daily training sessions for new tele-sales batches (primarily voice-based selling). Design and deliver engaging, product-specific, and sales process-focused training modules. Ensuring customer centric approach and delivering excellent customer service each time. Train sales agents on Ayurvedic product benefits, customer handling, sales scripts, objection handling, CRM tools, and compliance. Continuously evaluate training effectiveness and adjust strategies as needed. Collaborate with the HR and recruitment team to align training schedules with hiring cycles. Monitor and mentor bottom performers during non-training periods, identifying performance gaps and providing one-on-one coaching. Maintain training records, reports, and assessments for all batches. Ensure a smooth transition of trained agents to the live sales floor. Stay updated on Ayurvedic product offerings, industry trends, and customer behavior. Liaison with Sales, Logistics and the Global team to determine Training Need Analysis. Required Skills & Experience: Minimum 3-5 years of experience in tele-sales training , preferably in the FMCG, wellness, or direct sales sector. Proven experience in managing high-volume training batches . Strong knowledge of sales techniques , performance coaching, and motivational strategies. Excellent communication skills in Hindi and English (other regional languages are a plus). Ability to connect with and energize new hires from diverse backgrounds. High level of patience, empathy, and a result-oriented mindset. Basic proficiency with CRM tools and MS Office (Excel, PowerPoint, etc.). Preferred Qualifications: Experience in the Ayurveda or wellness sector is a strong advantage. Certification in sales training, communication, or NLP is a plus. What We Offer: Competitive salary and incentives Fast-paced growth environment Opportunity to shape and impact the future salesforce Work with a purpose-driven brand promoting natural wellness