Sales Manager

Promultis 6win

8 - 12 years

16 - 18 Lacs

thane mumbai (all areas)

Posted:2 hours ago| Platform:

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Skills Required

call center management sales strategy script writing sales planning revenue generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Managing the daily operation of the call center to meet sales targets and in line with the Company's

objectives and strategies:

Develop procedures and policies for the sales team to ensure target achievement.
Set key performance indicators (KPIs) for the team to meet sales targets.
Create effective call scripts and sales promotions to attract and engage customers.
Analyze sales data to improve processes, ensure proper resource allocation, and

maximize efficiency and customer satisfaction.

Monitor random calls to enhance quality, minimize errors, and track operational

performance.

Ensure all relevant communications and data are updated and recorded accurately.
Review staff performance, identify coaching needs, and plan coaching sessions.
Handle the most complex customer complaints or inquiries.
Support subordinates in resolving difficult issues and provide appropriate directions.
Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of

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