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Team Leader, Amazon Freight, Team Lead

6 - 11 years

8 - 13 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Change management Team Lead Operations Data management Management systems Customer experience Business continuity MS Office Freight SQL Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon - where builders can build! We re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience in e-commerce, retail or advertising

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