Team Lead/Assistant Manager � OTC Pune - GO/JC/582/2025

• Job Title: Team lead / Assistant Manager � OTC
  

Location: Pune

Candidate Specification& Job Responsibilities

5

+ years of experience in Order to Cash, Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management)Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accuratelyEnsure compliance to all SLA and KPI targetsConducting review meetings with Team and external stakeholdersEnsure compliance to quality and audit requirementsManage resource requirementsIdentify process gaps and improvement opportunitiesHandle internal reporting, adherence to SLAHandle quality control and auditsHandle all administrative challenge & Manage escalationsPrepare dashboards for performance metrics, service levelsExceed daily / weekly / monthly targets on Teams TAT and AccuracySupport team with AR domain knowledge as and when requiredTrack exceptions and forward to relevant stakeholders for resolutionReview queries and resolve from systemIdentify process gaps, Engage in Lean, Six Sigma projects to enhance process performanceDrive transformation for process improvement. Simplification, automationParticipate in all strategic decision with the customerFlexible to work in shifts as the clients requirement ?

Skills Required

RoleTeam Lead/Assistant Manager � OTC PuneIndustry TypeITES/BPO/KPOFunctional AreaRequired Education B ComEmployment TypeFull Time, PermanentKey Skills

• ACCOUNTS RECEIVABLE
• CASH APPLICATION
• COLLECTION
• CREDIT MANAGEMENT
• DISPUTE MANAGEMENT
• INVOICE BILLING
• ORDERTOCASH
  

Other Information
Job CodeGO/JC/582/2025Recruiter NameMarilakshmi S