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Team Lead

Teleperformance (TP)

1 - 6 years

1 - 6 Lacs

mumbai

Posted:5 hours ago| Platform:

Apply

Skills Required

team handling voice process international voice process team coaching attrition management shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're Hiring: Team Leader International Voice Process

Location:

Are you a motivated leader with experience in international voice support? Join our growing team in Malad, Mumbai!

What You'll Do:

Lead a team of customer service agents handling international voice calls.
Monitor performance, coach team members, and drive results.
Handle escalations and ensure high customer satisfaction.
Collaborate with internal teams to improve service quality.
Prepare performance reports and ensure SLA compliance.

What Were Looking For:

Minimum
1 year of experience
as a
Team Lead
in an
International Voice Process
.
Excellent communication and leadership skills.
Willingness to work
night shifts
.
Proficiency in MS Office and CRM tools.

Interested?

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