Team Lead- Tele-sales || Health Insurance || 6 Days working

Greetings from Niva Bupa!

Position- Team Leader- Telesales

Location- Noida Sector-64

6 Days working

Primary Responsibilities:

• To manage a team of telesales advisors
• To ensure targets are met on a monthly basis through inbound and outbound sales
• To be responsible for the management of direct reports, one to one reviews and performance reviews.
• Driving per advisor productivity and sales quality across outlined parameters

Key Roles & Responsibilities-

• Be in charge of running and managing the team daily
• Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
• Monitor calls to ensure that due procedures and quality standards are strictly adhered to • Facilitate and organize training session for all agents and participate in recruitment of new team members
• Submit regular reports to management and seek new ideas and strategies to improve team performance
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Coaching, inspiring and motivating a sales team.
• A good understanding of the market dynamics in the respective sector.
• Coordinate with different departments to ensure Issuance of Policies
• Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates

• Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain)
• Drive productivity per advisor
• Attrition for the team • Improving leads conversion
• Employee motivation & engagement
• Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
• Driving sales quality through controlling policy cancellations/ endorsements

Interested candidates can share their CV at 7430802568 along with subject "CV for Manager"