Job Summary We are looking for a motivated Telecaller to handle customer interactions, follow up on sales enquiries, and support our field team Key Responsibilities Call and engage with potential customers to explain UPS and battery products Follow up on enquiries, quotations, and service calls Maintain daily lead status and updates in CRM (Excel / CatalystK) Support the sales team with appointment scheduling and coordination Handle inbound service or enquiry calls with professionalism Desired Candidate Profile Excellent communication in English and Tamil (Hindi is a plus) Basic computer knowledge (MS Excel, WhatsApp, CRM entry) Positive attitude and ability to learn product details Freshers welcome; prior telecalling or customer care experience preferred
Role & responsibilities Install, commission, and test Online UPS systems (1 kVA 200 kVA) at customer sites. Diagnose and troubleshoot faults in UPS, SMPS, power modules, chargers, and stabilizers. Perform preventive maintenance (PM) and ensure smooth operation of UPS and battery systems. Handle breakdown calls, complete service within SLA, and maintain customer satisfaction. Conduct battery testing (VRLA / SMF / Tubular / Ni-Cd) and maintain proper service logs. Read, understand, and work with electrical SLDs, wiring diagrams, and panel layouts . Identify card-level issues, replace components/modules, and escalate major faults when needed. Coordinate with internal teams for spares, service scheduling, and technical assistance. Prepare detailed service reports, checklists, and installation documentation . Support AMC customers and ensure timely follow-up for service renewals. Maintain tools, meters, and safety practices during all service activities. Travel to customer sites in Chennai and nearby regions as part of field operations. Preferred candidate profile Education: ITI / Diploma in Electrical, Electronics, EEE or ECE. Experience: 14 years in UPS / Power Electronics / SMPS / Battery Charger servicing. Strong hands-on experience in Online UPS , stabilizers, and industrial power systems. Ability to troubleshoot UPS faults at component/card/power module level. Good understanding of VRLA, Tubular, and Ni-Cd battery systems . Able to read SLDs, wiring diagrams, and electrical drawings . Should be comfortable with field travel and customer interaction. Good communication, discipline, and timely service reporting skills. Experience in handling AMC sites and emergency breakdown calls preferred. Candidates with experience in Hykon, Numeric, Eaton, APC, Vertiv, Delta, Emerson, BPE will have added advantage. Immediate joiners or short notice period preferred.