Team Lead

Team Leader (Cosmetic Brand - International Process)
Location: Jaipur, IndiaDepartment: OperationsEmployment Type: Full-time

About the Role
Transcom is seeking a dynamic and experienced female Team Leader to join our operations team in Jaipur. You will be at the forefront of our international process for a leading cosmetic brand, guiding and motivating a team to deliver exceptional service. This is an exciting opportunity to showcase your leadership skills in a fast-paced environment with a focus on luxury and customer satisfaction.Key ResponsibilitiesLead a Team: Lead, mentor, and coach a team to achieve and exceed key performance indicators (KPIs) and service level agreements (SLAs).

Drive Performance: Monitor team performance, conduct regular one-on-one sessions, and provide constructive feedback to foster continuous improvement.

Operational Excellence: Oversee daily operations, ensuring all processes are executed efficiently and in line with the brand's standards of quality.

Problem-Solve: Act as the first point of contact for escalations and complex customer issues, resolving them promptly and effectively.

Communication: Maintain excellent English and Hindi communication to support both the team and customer interactions.

Reporting: Track, analyze, and report on team metrics, providing insights to management on performance trends and areas for development.

Required Qualifications
Gender: This position is open to female candidates only.

Experience: Proven experience in a leadership role, preferably as a Team Leader or in a similar supervisory position within a BPO or call center.

Communication: Excellent verbal and written communication skills in both English and Hindi.

Adaptability: The ability to work in a rotational shift and with a rotational week off schedule.

Industry Knowledge: Previous experience with a cosmetic brand or in the luxury retail sector is a significant advantage.