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Team Lead

5 - 9 years

8 - 9 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Experience in handling team management

Responsible for maintaining SLA and Key metrics like AHT , CSAT

Responsible for maintaining daily shrinkage and attrition

Responsible for maintaining reports and client management

Preferred candidate profile

Min 3-4 years in International voice process

Comfortable working for night shifts

Excellent communication skills

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Sutherland
Sutherland

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

472 Jobs

    Key People

  • Diane R. Schmitt

    CEO
  • Sanjay S. Kumar

    President

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