Team lead, Site Reliability Operations

Key Responsibilities:

• Lead, mentor, and manage a team of Operations Engineers (SRO), bringing a culture of continuous improvement, accountability, and collaboration.
• Oversee the 24/5 monitoring, incident response, and problem management processes for multi-cloud infrastructure and applications in AWS and GCP.
• Develop, implement, and enforce operational procedures, run-books, and best practices to ensure stability, performance, and security.
• Collaborate closely with developers, support, data integration, SRE, and other engineering teams to streamline deployment processes, improve system reliability, and reduce operational overhead.
• Drive automation initiatives within the operations team to enhance efficiency and reduce manual effort.
• Manage infrastructure capacity and optimize resource utilization and costs across AWS and GCP.
• Conduct performance reviews, set goals, and support the professional development of team members.
• Act as an escalation point for critical operational issues and lead incident management efforts to resolution.
• Ensure compliance with security policies, regulatory requirements, and internal audit standards.
• Prepare and present operational reports, metrics, and dashboards to senior management.
• Oversee cleanup activities for client data and efficient release of unused infrastructure resources.
• Provides 24/5 support to the team through flexible working hours.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 6+ years of experience in Operations or SRE role with at least 2 years in leadership or senior engineering role.
• Strong hands-on experience managing and supporting infrastructure in multi-cloud environments (AWS and GCP).
• Proven ability to lead and motivate a technical team.
• Extensive experience with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, CloudWatch, NewRelic).
• Solid understanding of networking, security, and database concepts in cloud environments.
• Experience with incident management, problem management, and change management processes.
• Ability to communicate and collaborate effectively across technical and non-technical teams is essential. Strong verbal English skills are mandatory.
• Ability to work effectively in a fast-paced, dynamic environment.