Summary of Responsibility As the Team lead, Site Reliability Operations (SRO) for our multi-cloud environment (AWS GCP), you will be responsible for leading and mentoring a team of Operations Engineers (SRO). You will oversee the day-to-day monitoring, maintenance, and support of Finalsite infrastructure and deployed products, ensuring operational excellence and adherence to SLAs. This role requires a strong leader who can drive process improvements, facilitate effective communication between Operations and SRE teams, and strategically manage resources across Amazon Web Services (AWS) and Google Cloud Platform (GCP). Key Responsibilities: Lead, mentor, and manage a team of Operations Engineers (SRO), bringing a culture of continuous improvement, accountability, and collaboration. Oversee the 24/5 monitoring, incident response, and problem management processes for multi-cloud infrastructure and applications in AWS and GCP. Develop, implement, and enforce operational procedures, run-books, and best practices to ensure stability, performance, and security. Collaborate closely with developers, support, data integration, SRE, and other engineering teams to streamline deployment processes, improve system reliability, and reduce operational overhead. Drive automation initiatives within the operations team to enhance efficiency and reduce manual effort. Manage infrastructure capacity and optimize resource utilization and costs across AWS and GCP. Conduct performance reviews, set goals, and support the professional development of team members. Act as an escalation point for critical operational issues and lead incident management efforts to resolution. Ensure compliance with security policies, regulatory requirements, and internal audit standards. Prepare and present operational reports, metrics, and dashboards to senior management. Oversee cleanup activities for client data and efficient release of unused infrastructure resources. Provides 24/5 support to the team through flexible working hours. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 6+ years of experience in Operations or SRE role with at least 2 years in leadership or senior engineering role. Strong hands-on experience managing and supporting infrastructure in multi-cloud environments (AWS and GCP). Proven ability to lead and motivate a technical team. Extensive experience with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, CloudWatch, NewRelic). Solid understanding of networking, security, and database concepts in cloud environments. Experience with incident management, problem management, and change management processes. Ability to communicate and collaborate effectively across technical and non-technical teams is essential. Strong verbal English skills are mandatory. Ability to work effectively in a fast-paced, dynamic environment.
Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com. VISION To build innovative solutions that elevate school engagement. SUMMARY OF THE ROLE The Senior Software Engineer will play a pivotal role in shaping the technical direction of our projects and aligning and innovating our products, offerings, and engineering technologies. This position is ideal for a hands-on leader who can enable our engineering team to succeed and responsibly deliver high-quality software solutions. LOCATION Remote / Hybrid - Chennai, Tamil Nadu Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11:00-20:00 IST, with core working hours being 18:00-20:00 IST Essential Functions Technical Excellence: Provide hands-on technical experience and troubleshooting in Python, Django, AWS, including code reviews, debugging and application performance tuning. Project Execution: Be able to represent the technology acumen, commit, and deliver the solutions on time or exceeding expectations. Team Influence: Drive improvements in processes and methodologies. Mentor junior team members, helping them upskill and understand the intricacies of the domain. Leadership: Set clear technical direction for the team’s projects, ensuring that the team understands and is motivated to achieve the desired outcomes. Handle technical conflicts or challenges effectively. Qualifications and Skills Minimum 7-10 years of experience in software development. Strong technical proficiency and debugging skills are highly desirable (must have Python, Django, RESTful APIs ) Hands-on experience handling cloud computing (AWS, GCP) Familiarity with databases (MySQL and NoSQL) and ORM technologies. Knowledge on testing frameworks (e.g., PyTest, UnitTest) is a plus. Demonstrated experience as a strong individual contributor with a track record of delivering results An agile work ethic and ability to adjust quickly to changes Excellent collaboration skills with cross-functional and cross-geography teams. Benefits Executive Engagement: Direct interaction and support from senior executives, offering significant opportunities for career visibility and impact. Technological Innovation: Access to the latest technologies with the freedom to explore and propose new, innovative solutions. Professional Growth: A nurturing environment for professional development and growth, focusing on individual talents and ambitions. RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of India. Current residency, as well as continued residency, within India is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.
Job Description Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com. Vision To build innovative solutions that elevate school engagement. Location Hybrid/Remote, Chennai, TN, India. Full time employment for this role. Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11:30-20:30 IST, with core working hours being 18:30-20:30 IST Summary Of Responsibility The Senior Engineering Manager leads multiple engineering teams, guiding them on technical strategies and decisions. This role requires deep technical expertise that directly shapes project architecture and influences key decisions. The Senior Engineering Manager fosters career growth for engineers and managers while cultivating a strong team culture rooted in innovation, inclusion, and respect. They proactively identify needs and take accountable action, advocating for the right outcomes with data and diplomacy, and removing impediments in support of product and team delivery. In addition, the Senior Engineering Manager navigates complex tech stacks to drive innovative solutions and resolve challenges with clarity, setting the standard for technical and leadership excellence. They serve as a vital voice in technical forums, shaping best practices and technology choices, and advocate for consistent adoption of best practices across the software development lifecycle to ensure quality, scalability, and delivery excellence. Essential Functions Partner with directors, architects, product, and security leaders to deliver on product and technical roadmaps across multiple teams. Ensure execution excellence, holding teams accountable for delivering high-quality, secure, and scalable solutions on time. Anticipate risks, remove impediments, and escalate challenges appropriately to senior leadership. Mentor and guide engineering managers, team leads, and senior engineers, fostering growth, accountability, and innovation. Elevate technical discussions across teams, setting standards for code quality, test coverage, documentation, and operational excellence. Act as a champion for best practices, influencing adoption across multiple teams and aligning with organizational objectives. Collaborate cross-functionally with product, design, customer success, and other departments to ensure seamless delivery of initiatives. Represent engineering in cross-departmental initiatives and external events, carrying forward the team’s vision and Finalsite’s reputation. Shape team culture to be high-performing, inclusive, and collaborative, and handle inter-team conflict with clarity and fairness. Drive continuous improvement in processes, tools, and methodologies that enhance efficiency, innovation, and team satisfaction. Optimize the onboarding of new software engineers and UI developers, getting them up-to-speed with their development environment, and team tools and processes quickly and effectively. Qualifications Proven ability to lead multiple engineering teams and influence technical strategy across an organization. Strong leadership skills with experience coaching managers, team leads, and senior engineers. 5+ years experience in a management role - leading, coaching and mentoring a software engineering team Successfully performed at the Senior Engineer level (or higher) at Finalsite or equivalent 8+ years web application development experience Bachelor’s degree in a related field (Computer Science, Software Engineering, etc.) or equivalent experience Deep technical knowledge of full-stack development with Ruby and Ruby on Rails, including web application frameworks, cloud platforms, and relational databases. Familiarity with modern frontend technologies (JavaScript, HTML, CSS) and cloud-native practices. Strong collaboration and communication skills, able to align diverse stakeholders and drive consensus. Demonstrated ability to set priorities, align execution with business goals, and deliver complex projects reliably. Why Finalsite? Career Growth: Clear and transparent career progression paths. Opportunities for continuous learning and professional development. Culture: A collaborative and inclusive work environment. Emphasis on innovation and staying at the forefront of technology. Benefits: Competitive salary and benefits package. Flexible work arrangements (remote/hybrid options). RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of Poland. Current residency, as well as continued residency, within Poland is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.