Job
Description
About the Role We are looking for a high-performing Team Leader to manage and drive an international voice-based sales team for a US process, spanning both B2B and B2C campaigns. The ideal candidate should possess strong leadership skills, a proven track record in outbound sales, and the ability to deliver consistent team performance in a dynamic, target-driven environment. Key Responsibilities: Lead, mentor, and manage a team of sales agents handling outbound/inbound US voice calls for both B2B and B2C processes. Drive key business metrics including sales targets, conversion rates, AHT, schedule adherence, and customer satisfaction. Monitor call quality and process adherence to ensure consistency, compliance, and high performance. Deliver regular coaching, training, and performance feedback to enhance individual and team output. Conduct team huddles, one-on-ones, and performance reviews as part of the ongoing development cycle. Generate and present daily/weekly/monthly reports on team performance and process improvements. Coordinate with quality assurance, training, and workforce teams for continuous process alignment. Address and resolve escalations with a customer-focused approach. Assist in recruitment, reduce attrition through engagement initiatives, and contribute to a positive team culture. Identify service delivery gaps and lead improvement initiatives. Requirements: Bachelors degree in any discipline. 37 years of BPO experience, including at least 1 year in a team lead role in an international voice-based sales process (B2B and/or B2C). Excellent verbal and written communication in English. Strong leadership, motivational, and conflict management skills. Hands-on experience with CRM and contact center tools. Willingness to work night shifts and meet high-performance expectations. Preferred Skills Prior experience in outbound US tele-sales or lead generation. Deep understanding of sales KPIs, incentive structures, and performance-driven environments. Agility to adapt to process changes and evolving client needs. What We Offer Competitive salary with attractive performance incentives. Fast-track career growth and structured training programs. Energetic, transparent, and collaborative work culture.
