Team Lead

Greetings from Live Connections!

Position – Team Lead (Customer Support)

Location:

No. of Position:

CTC:

Interview Process:

Industry:

Key Requirements:

• Qualifications:

  Any Graduation

• Experience:

  Minimum 2–4 years overall, with

  at least 1 year as a Team Leader on paper

• Process Experience:

  Domestic Inbound Customer Support (Voice Process)

• Languages:

  Excellent communication skills in

  English, Hindi & Telugu

Key Responsibilities:

• Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
• Monitor and drive team performance, productivity, and adherence to service level targets.
• Provide regular feedback and coaching to enhance team effectiveness.
• Handle customer escalations and ensure prompt resolution.
• Maintain quality standards and help team members achieve KPIs.
• Support training, audits, and performance improvement initiatives.

Skills and Abilities:

• Proficiency in handling performance metrics and team dashboards
• Ability to manage pressure and resolve issues efficiently
• Excellent interpersonal and communication skills across multiple languages

Note:

yinsareo@livecjobs.com