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For Employers

Team Lead - KAM

Startek (Aegis Customer Support Services Pvt. Ltd.)

2 - 7 years

5 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

b2b sales client relationship management key account management new business development new market development revenue expansion business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location

Process

Experience

Education

Job Overview

We are looking for a dynamic and experienced Team Leader Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e commerce platform through strategic relationship management, sales enablement, and data-driven insights.

Key Responsibilities

Lead and manage a team of Key Account Managers (KAMs) handling e-commerce sellers
Monitor and drive team performance to achieve sales, revenue, and growth targets
Analyze seller performance and provide strategic inputs to enhance business outcomes
Coordinate with internal stakeholders to ensure seamless seller support and resolution
Conduct regular reviews, coaching, and training sessions for the team • Maintain team motivation and discipline while ensuring performance benchmarks are met
Manage dashboards, track KPIs, and generate performance reports using Excel

Desired Candidate Profile

Graduate in any discipline (10+2+3)
Minimum 4 years of experience in KAM/RE (Relationship Executive) processes
Minimum 1 year of team handling experience
Proficient in MS Excel and comfortable with data analysis
Strong communication skills in Hindi and English
Proven leadership skills with ability to drive results through team
E-commerce domain experience preferred

Kindly share the resume at Shriti.rani@startek.com, sonika.r@startek.com, Sangana.bala@startek.com

Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042

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