Team Lead

Job Title: Customer Support Team Lead

Key Responsibilities:

• Supervise and support a team of Customer Support Executives.
• Monitor daily operations and team performance metrics.
• Handle escalated customer issues and ensure timely resolution.
• Conduct regular coaching, training, and performance reviews.
• Ensure adherence to SOPs and continuous process improvements.
• Collaborate with internal teams to resolve technical or account-related concerns.
• Foster a positive, accountable, and customer-centric team culture.

Requirements:

• Minimum 2–3 years in customer support, operations, or related roles; 6–12 months in a team lead or senior associate position.
• Prior experience in a senior or team lead role preferred.
• Must have experience in leading team of 5-10 members.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and team management abilities.
• Ability to work under pressure in a fast-paced environment.

Nice to Have:

• Experience in fintech, digital recharge payments.
• Exposure to quality audits and reporting.
• Basic data skills (Excel, Google Sheets) for tracking performance.

Job Type: Full-time

Pay: ₹32,000.00 - ₹38,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Any exposure with Telecom Industry, Payment Gateway and Recharge Payments?

Experience:

• Team lead: 1 year (Required)

Language:

• English (Required)