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Team Lead

3.0 years

0 Lacs

Farīdābād

Posted:1 day ago| Platform:

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Skills Required

service metrics escalation training interface marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Designation - Team Leader Location - New Delhi Experience - Minimum 2 Max 6 Team Size handled 25+ Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the team’s Performance. What you should have 3 years of experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelor’s Degree. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person

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