Team Lead (HNI) - Gurgaon

Role & responsibilities

1. Proven experience in customer relationship management within the luxury real estate industry
2. Build and maintain strong relationships with luxury real estate clients
3. Understand client needs and provide personalized solutions
4. Ensure seamless communication and coordination between clients, sales, and marketing teams Resolve client issues and escalations effectively and promptly
5. Flexibility to travel and attend client meetings and events as needed
6. Manage and update client databases and CRM systems
7. Collaborate with the sales team to meet client satisfaction and sales targets Coordinate and oversee client events and networking activities Stay updated on luxury real estate market trends and industry developments Prepare regular client reports and feedback analysis Develop and implement customer retention strategies
8. Implement and maintain high standards of customer service
9. Ensure compliance with industry regulations and standards
10. Conduct client satisfaction surveys and gather feedback
11. Proficiency in CRM software and Microsoft Office suite