Posted:5 hours ago|
Platform:
Work from Office
Full Time
Designation - Team Lead
Profile- Inbound Voice/Non voice Process Experience - 5+ years of overall experience with 2 years Lead experience. Shift - 5 days working (Rotational shifts) Weekly Offs- 2 Days (Rotational off) Qualification- Graduated/Post Grad Timings: Must be comfortable with Rotational shifts Skills: Good English Communication Knowledge about Attrition & Shrinkage Maintaining CSAT Score, AHT, TAT, SLA target & Quality Good Team handling experience Team Performance management.
Hexaware Technologies
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