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Team Lead

Team Lead

Firstsource

3 - 5 years

5 - 6 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

business process loans claims data management performance management process improvement healthcare workflow analytics financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and lead a group of associates to meet all SLA s relatives to all functions in the department

Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes
Monitor work allocation, pipeline management daily across all processes managed

Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects

Provide recommendations for strategies and process improvements to add value to teams and clients

Coordinate with other internal support teams to ensure seamless production by the operations team

Responsible for team Attendance and team retention

To ensure the team follows adherence requirements

Identify talent and mentor next level leaders

Create and Manage SOP for all processes handled along with periodic updates

Educational/Professional Qualifications:

Graduate degree or equivalent of (10+2+3) year of education

Required Skills:

Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific

Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance

Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines

Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup

Ability to handle multiple Shared mailboxes for clients and other vendors, agent should be able to read and understand recorded mortgage deeds verify the same with PM rails where attorneys update the information

Should be well versed with US loan mortgage documents like delinquent letters, escrow analysis, title policies, Note, ect

Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation

Strong analytical, logical approach and data management skills

Good understanding of reports and performance management

Comfortable with flexible work timings including India late night shift to cover CST clients and willingness to extend work hours based on business need

Should have excellent command on MS-Office (Excel, PPT, Word)

Should have excellent e-mail/phone etiquette

Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively

Ability to work under stringent deadlines and work with the team to meet deadlines

Must be a team player and can manage the team by leading as a role model

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