Posted:2 hours ago|
Platform:
On-site
Full Time
Team Lead____(Expertise on Advance Excel & Team Handling)
Avantika – 7827746006
Location – Netaji Subhash Place, Near pink line Metro Station
Experience – 4 Years as TL & Client Management
Salary – 30k to 35k (Monthly)
Mode – Full Time (Work from Office)
Working Days – 5 Days (Saturday & Sunday Fixed off, Except Last Saturday of the Month)
Time – 9:20 am to 6:30 pm
Job Description
● Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers
● Reviewing client instructions and create the quality check methods and parameters
● Oversee the planning, execution, and delivery of data and research projects within specified timelines.
● Implement project management best practices to optimize workflows and maximize efficiency.
● Manage Client’s SLA’s work for the improvement of the Team
● Ensure ongoing compliance with quality and industry regulatory requirements
● Conduct Live sampling, training, Monitoring & Assessing Processes
● Quality Monitoring - Evaluate Agent Performance
● Process Enhancement through Performance Assessment
● Standards of Quality and Compliance
● Error correction using root cause analysis
● Define measurements for quality
● Criteria for Evaluation Process for Evaluation Coaching and feedback
● Monitoring Performance for Ongoing Improvement
Interested candidates can apply
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Education:
Experience:
Work Location: In person
Eminenture Private Limited
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