Team Lead - Customer Service

As a Team Lead for the Customer Service department, you will be responsible for leading a team of customer service representatives to ensure the delivery of high-quality services to our customers. Your role will involve developing and implementing strategies to improve customer satisfaction and loyalty, monitoring team performance, and providing coaching and feedback to enhance productivity. Additionally, you will handle escalated customer inquiries and complaints in a professional and efficient manner, collaborating with other departments to resolve issues and enhance the overall customer experience. It will also be your responsibility to ensure that team members are well-trained and equipped with the necessary tools and resources to succeed. You will maintain accurate records of customer interactions and provide regular reports to management, while staying current on industry trends and best practices in customer service. Key Responsibilities: - Lead a team of customer service representatives - Develop and implement strategies to enhance customer satisfaction and loyalty - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and complaints - Collaborate with other departments to resolve customer issues - Ensure team members are well-trained and equipped - Maintain accurate records of customer interactions - Stay current on industry trends and best practices Qualifications: - Bachelor's degree in business administration or related field - 5-6 years of experience in customer communications, with at least 2 years in a leadership role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-focused mindset - Proficiency in CRM software and Microsoft Office suite - Ability to work well under pressure and in a fast-paced environment If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity to lead our Customer Service team.,