Team Lead

Credright

5 - 10 years

5 - 8 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

collection management call center management collections process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Supervise and lead a team of call center agents in handling inbound/outbound calls.
Ensure that agents meet or exceed performance targets.
Conduct regular team meetings, huddles, and performance reviews.
Monitor real-time operations and provide support during escalations or critical issues.
Provide training, mentoring, and coaching to improve agent skills and performance.
Handle escalated calls or issues as needed to ensure customer satisfaction.
Prepare and maintain reports related to team performance, attendance, and productivity.
Ensure adherence to company policies, processes, and compliance requirements.
Coordinate with other departments (e.g., QA, Training, Workforce Management) for operational efficiency.
Motivate team members and foster a positive, high-performance environment.

Preferred candidate profile

Strong leadership and team management skills
Excellent communication and interpersonal abilities
Problem-solving and conflict-resolution skills
Ability to analyze data and performance metrics
Customer-centric approach
Familiarity with call center tools and systems
Time management and multitasking capabilities

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