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Sutherland
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Team Lead - Collection Process

Team Lead - Collection Process

Sutherland

3 - 6 years

4 - 6 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Collection Punjabi Collections Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Team Lead - Collection Process Location : Navi Mumbai Languages : Punjabi , English Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi Good organization and planning skills Flexibility to adapt well to change Good decision making and problem solving skills

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Team Lead - Collection Process