Team Lead- City Business

Role Overview: As a Team Lead at Kolo, you will play a crucial role in driving conversion success, ensuring homeowner satisfaction, and leading a high-performance advisory team in the City Business. Your responsibilities will include owning the City's monthly project conversions of Home Interior and Construction through Kolo, optimizing key progress metrics such as site visits and quote submissions, and building and maintaining a high-confidence ecosystem of Interior and Construction Professionals. This position requires strong leadership, problem-solving, and process optimization skills, as well as a passion for delivering an outstanding homeowner experience. Key Responsibilities: - Take complete ownership of city business and deliver 100% target conversion numbers Week on Week. - Strategize and implement measures to improve closure rates across all stages of the advisory process. - Lead the team to consistently deliver on key leading indicators such as: - Number of site visits scheduled and completed - Quotation submissions - Quotation comparisons provided - Professional meetings arranged for homeowners - Own the end-to-end homeowner experience during the advisory process to ensure every interaction adds trust, clarity, and value. - Ensure city teams maintain high-confidence supply of Professionals with the right skill sets, portfolio, and willingness to close. - Lead, coach, and mentor a team of Advisors and Allocation Agents to meet city KPIs. - Manage allocation strategies for matching Homeowners with the most suitable Service Providers. - Conduct regular training sessions, feedback reviews, performance tracking, and hiring for your team. Qualifications Required: - Experience: 3-5 years of experience in customer success, inside sales leadership, consulting, or operations management roles; experience in home construction/interiors domain is a plus. - Skill Set: Strong team management, metric-driven operations handling, customer-centric thinking, and cross-functional collaboration. - Mindset: High ownership, problem-solving attitude, hands-on leadership, and strong execution orientation. - Communication: Strong interpersonal skills to interact with Homeowners, Professionals, and internal teams seamlessly. (Note: Additional details about the company, Kolo, have been omitted as they are not explicitly mentioned in the job description.),