Residential Operations Lead PSIPL [Property Solutions (India) Pvt. Ltd.]

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a key member of PSIPL team, you will be responsible for overseeing the operations of residential properties in the Western region with a focus on driving operational excellence and enhancing customer satisfaction. Your role will involve managing daily operations, ensuring smooth services, implementing SOPs for efficiency, and maintaining high standards of quality and compliance. You will lead and mentor regional teams, including property managers and on-site staff, to build a culture of accountability and customer satisfaction. Acting as the point of escalation for resident complaints, you will work towards prompt resolution and engage with Resident Welfare Associations (RWAs) and property owners to address their concerns effectively. In addition, you will be responsible for preparing and managing the regional operational budget, ensuring cost control while maintaining service quality. Compliance with statutory and regulatory requirements, conducting audits and risk assessments, and managing relationships with vendors and stakeholders will also be part of your key responsibilities. Your role will involve identifying and implementing innovations to enhance the living experience for residents, monitoring KPIs, and preparing performance reports for senior management. The ideal candidate for this position should have extensive experience in facilities management, particularly in residential complexes, with a focus on operational excellence, customer-centric thinking, and team leadership. If you are looking for a challenging opportunity to make a significant impact in the facilities management sector and contribute to creating compelling value-based solutions for clients, we invite you to join our team at PSIPL.,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.