9 Customercentric Thinking Jobs

As a Proposal Writer in the Presales team at Xybion, based in Chennai, India, you will play a crucial role in the lead generation process by reviewing and analyzing RFPs and RFIs to understand product and service requirements. Your responsibilities will include: - Defining, scheduling, and managing the proposal development process to ensure responses are complete and meet all mandatory qualification requirements. - Interpreting detailed requirements accurately, highlighting key areas, and providing appropriate responses aligned with the Company's value proposition. - Creating proposal sections by collating inputs from various stakeholders and writing compelling bid solution responses. - Main...

As a Senior Manager Operations at unifyCX, you will play a vital role in leading the customer service and technical support functions. Your responsibilities will include: - Leading end-to-end operations for tech support and customer service to ensure alignment with business objectives. - Monitoring and managing service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets. - Driving initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics. - Implementing and optimizing SOPs, workflows, and escalation protocols for efficient resolution of customer queries. - Collaborating with cross...

As part of bp, a leading energy company, you will play a crucial role in the People, Culture & Communications (PC&C) function, which aims to create a diverse, inclusive, and customer-focused culture. Your responsibilities will include: - Daily monitoring of inbound integration and associated error reports. - Providing documentation and knowledge sharing to meet audit requirements. - Offering direction and solutions for problem identification and resolution. - Serving as an escalation point between vendor partners and bp for process issue resolution. - Collaborating with product owners to resolve integration failures and identify IT/Solutions issues. To excel in this role, you should meet the...

As a Planner at the Ethics and Compliance Team in bp, you will play a crucial role in creating short- and long-term plans for stock movements across the distribution network to meet customer service and operational targets. Your responsibilities will include: - Supporting the Team Leader with daily operational coordination for the own portfolio - Being the first point of contact for planning-related questions, documentation, and complex queries - Supporting process optimization initiatives and collaborating with relevant Subject Matter Experts (SMEs) - Creating a plan for stock movements to ensure stock availability and minimize obsolescence - Managing planning processes for items in your po...

Role Overview: As a Team Lead at Kolo, you will play a crucial role in driving conversion success, ensuring homeowner satisfaction, and leading a high-performance advisory team in the City Business. Your responsibilities will include owning the City's monthly project conversions of Home Interior and Construction through Kolo, optimizing key progress metrics such as site visits and quote submissions, and building and maintaining a high-confidence ecosystem of Interior and Construction Professionals. This position requires strong leadership, problem-solving, and process optimization skills, as well as a passion for delivering an outstanding homeowner experience. Key Responsibilities: - Take co...

As a member of the People, Culture & Communications (PC&C) function at bp, you will play a crucial role in fostering a diverse and inclusive culture where all individuals can excel. With our transition from an oil company to an integrated energy company, you will be part of a significant transformation aimed at enhancing competitiveness, responsiveness, and customer-centricity. Your key responsibilities will include: - Assisting in sourcing and managing indirect supplies and services through competitive bid processes - Ensuring adherence to reward vendor processes and policies - Supporting on/off boarding vendors - Maintaining key metrics for cost auditing and benchmarking - Involvement in v...

As a Firmware Developer at Emerson Innovation Centre, Pune (EICP) in Pune, India, you will have an exciting opportunity to contribute to the full firmware/application development lifecycle activities for real-time products like RTU and Flow computers. Here's what you can expect in this role: **Role Overview:** You will be responsible for secure firmware development as part of a Scrum team, participating in all Scrum events, contributing to development activities, supporting legacy products, and adhering to local and international Emerson principles, practices, and procedures. Your role will involve collaborating with marketing to finalize requirements, creating good designs, and implementing...

You will be working as a Proposal Writer in the Presales team at Xybion's Chennai location. Your primary responsibilities will include reviewing and analyzing RFPs and RFIs to understand product and service requirements, managing the proposal development process, interpreting detailed requirements, and creating concise, well-written proposals that are compliant and aligned with the company's value proposition. As a Proposal Writer, you will collaborate with various stakeholders such as SMEs, Technical Architects, and Product Specialists to craft compelling bid solution responses. It is essential to be detail-oriented, prioritize responsibilities to meet deadlines, and maintain version contro...

As a key member of PSIPL team, you will be responsible for overseeing the operations of residential properties in the Western region with a focus on driving operational excellence and enhancing customer satisfaction. Your role will involve managing daily operations, ensuring smooth services, implementing SOPs for efficiency, and maintaining high standards of quality and compliance. You will lead and mentor regional teams, including property managers and on-site staff, to build a culture of accountability and customer satisfaction. Acting as the point of escalation for resident complaints, you will work towards prompt resolution and engage with Resident Welfare Associations (RWAs) and propert...